Return & Refund Policy
At EBM, we strive to ensure that our customers are completely satisfied with their purchases.
If you are not entirely happy with your order, this Refund & Return Policy explains your rights and options.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
You must also provide a receipt or proof of purchase.
Timeframe for Returns
You may request a return within 14 days of receiving your order. After this period, we cannot offer you a refund or exchange.
Non-Returnable Items
Certain products are exempt from being returned, such as:
– Custom or special-order items
– Clearance or sale items
– Electrical components that have been installed or used
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged upon delivery.
If you need an exchange for the same item, please get in touch with us within the return period.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable unless the return is due to our error.
Contact Us
If you have any questions or wish to initiate a return or refund, please contact us at:
Email: support@theebm.com
Phone: +60-123-456789